In debate terms, satisfaction can be divided into 3.
1. Satisfastion of you as the speaker (you feel like you’ve done a fantastic job and given a spectacular speech)
2. Satisfaction of the general audience (they feel that that the speech is great)
3. Satisfaction of the adjudicators (they feel that the speech and you are fantabulous)
Guess which one matters the most. Yup the third one… the 3rd one … the number three.
Thus we need to understand this simple concept. Satisfaction is result minus expectation. Thus you need to know their expecttation to be able to plan for it and deliver something beyond the expectation than the result for you is generally sound but if the result is lower than the expectation than, well…. not so good.